Name: Anon
Reason: I rented a movie that didn't work. I brought it back for
a refund, but they would only give me another movie of the same
one, but I didn't want it anymore. I only wanted it for my
grandchildren over Christmas. I don't watch cartoons. They would
only issue me a credit for the same movie. I never went back. I
hope they enjoy my three bucks.
Name: Steve
Reason: I went in, when I went to pay they said I had a credit,
I said for what, "duh, I don't know???" replied the clerk. OK
fine. Later that month when I got my credit card bill, I saw I
was charged for having a game for 10 days, and then I bought it,
and then when I returned it, hey no late fees right? That's
where the credit came from.
There whole ploy is to do anything to smother the competition,
i.e. Netflix, then once the competition folds, they begin to do
anything they want. Assholes.
Name: Anon
Reason: After hearing of the new policy I rented several titles
over a 6 week period, kept them until I was finished, and then
returned them after several weeks. Each time I was charged the
restocking fee, which I expected even though the amount of the
fee is not disclosed in any of the literature I was given about
the new policy. Upon returning to rent another title, I was told
by the clerk that I was "abusing the system" by keeping titles
too long, and if it happened again, I would not be permitted to
rent from them.
I asked for a written explanation of this aspect of their new
policy, and I also asked how long I could keep a title without
it being considered "abuse" but was just asked to leave, and
told that they have the right to refuse service to anybody for
any reason under state law.
While I understand that Blockbuster has the right to conduct
their business as they wish, I believe that they have presented
their new policy in a way that is deceptive to consumers.
Clearly they continue to charge a fee if titles are returned
late, and in addition will refuse service to some consumers
without first disclosing the circumstances under which they will
do so.
Name: Robert
Reason: It's the same thing credit card companies do on an
almost monthly basis. And within the contract you would have had
to sign to receive your Blockbuster membership, there would be a
clause allowing them to change the terms with so much notice...
If you really disagree with this approach, just stop renting
from Blockbuster.
I realize this likely won't be posted, but I hate whiny
consumers. [Well, they are wrong and so are you.]
Name: Becky
Reason: I was sucked into trying blockbuster's free online trial
for 14 days. everything was fine until one day i saw my account
-200 dollars. Well I had forgotten to return one of the 3 DVDs,
but they decided to charge me for all 3. The other two were
turned in on time, actually returned earlier that they were
supposed to be. After bitching at their customer service, I
received a convenient notice saying "thank you for returning
your DVDs. Your account will be credited, blah blah blah". They
shouldn't have charged me for the two in the first place! They
never gave me a notice that I had a DVD missing, or that they
were going to charge my account. I returned the last one late,
several months ago, and they still haven't credited my account.
Name: Wally
Reason: Hey man, what are you talking about. They charge you for
the movie after 30 days! So you're telling me you'd rather keep
a movie under their old membership for 30 days and pay the late
fee for every single day you're late instead of simply paying
for the movie? And another thing. If you return the movie after
the week, you pay a very tiny amount as a restocking fee. Would
you rather pay the late fee for every single day that you're
late for the entire week. Buddy you're an idiot. They need a
system to ensure people return dvds. Damn, people like you need
to get a life. [Robrob8: NO! I'm right, you're wrong.]
Name: Anon
Reason: Worth noting that in Canada, if you return the movie
after the 30 days, you will be credited back the purchase price
of the movie. [Robrob8: minus the "restocking fee" which is not
(?) a late fee. They are charging you to put back on the shelf
the movie/game you rented.]
Name: CimsoC
Reason: I love renting from Blockbuster. The new "No more late
fees" policy is a great idea. If you're dumb enough to keep a
movie over 30 days, you should be charged for the movie. I think
they're being too generous to let you return it. With this new
policy and online rentals, I rent more movies than ever before.
Thanks Blockbuster!
Name: Anon
Reason: Got stuck paying 1.50 a movie. Some restocking fee.
Name: Anon
Reason:
This might help your cause. The company that owns all of the
local Blockbusters here is refusing to participate in the "No
More Late Fees" program because they think it's misleading and
confuses customers.
Name: Josh
Reason: Ok I haven't been screwed but there's a loop hole in the
system. Keep the movie for the week, on the 8th day they will
call you telling you to get your ass back into blockbuster. But
from that point on you have like you said the 30 days to bring
it back before you have to buy it. Well you can keep the movie
till the 28th day and bring it back and all you have to pay is
the restocking fee which is 2.25 or so (im in Canada so it may
be different other places). So in end you can take advantage of
this. As long as you don't keep it past the 30days you can go
out and rent movies and games for 29 days if you want. Sources
come from a friend who works at the ol Blockbuster. Mind you I
haven't tried this myself yet.
Name: Ak_Oosikman
The "No Late Fees" promotion doesn't count in Alaska, because
those Blockbuster stores are part of an independent franchise
owned by someone in Texas. I believe the New Jersey attorney
general (or the AG from some east coast state) is working on a
class action suit against Blockbuster about deceptive
advertising. Also, I love the way three of the four Google ads
at the top of this form are for Blockbuster services, with the
other one for NetFlix.
Read Robrob8's rant and post your own
here.
